Privacy and Cookie Policy
Privacy Policy
Your Data is private. Only you have the access. Privacy of Customer Data
At Sahaj Retail Limited, we place the highest importance on securing and
protecting the privacy of our customers. Our relationship with you is our utmost important asset. We want you to feel comfortable and confident when using our products and services and we also ensure you to keep your personal and tax return information secure when shared with us.
This statement applies to the Sahaj Retail Limited Web sites and services that display or link to this statement.
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When you purchase a
Sahaj Retail Limited product or service, we shall ask you for information such
as name, address, and telephone number, e-mail address that helps us to confirm
that your payment information is correct. This information is used to create
and/or maintain your Sahaj Retail Limited account information.
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When you register, we
require that you create user credentials consisting of a User Id and Password.
We also need your valid e-mail address so that we may send
communications/information/intimations such as order confirmation and/or
information about the status of return of your Recharge Transaction Amount.
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In order to prepare
your return, to file your return, to provide advice about tax matters, and/or
to provide an audit defense service, we collect information about your income,
investments, concessions, deductions, credits, dependents, loans etc. This
information is collectively known as tax return information.
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When you visit our
Website(s) we may collect information about the pages you visited, links you
viewed, the links you select or actions you take using the standard information
that your browser sends to each Website you visit
such as IP address, search history, browser type, and the previously visited Web page.
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We do not disclose,
sell or share your personal or tax return information to anyone in any manner whatsoever.
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We do not disclose,
sell or share your personal or tax return information with anyone outside of
Sahaj Retail Limited for their promotional or marketing use.
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We do not disclose,
sell or share your tax return information inside of Sahaj Retail Limited for
promotional or marketing use.
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Sahaj Retail Limited
uses your personal information to manage your account, to contact you and to
operate, improve, and deliver our products and services, including Web sites.
We further use your personal information to provide you with information and
services you request, to tell you about Sahaj Retail Limited products and
services, and to give you a customized, interactive experience as and when you
use our products. We also use your personal information to charge you for the
products and services you purchase. We use the contact information you provide
to communicate with you. We use your tax return information to prepare and file
your return, and provide related assistance and services.
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We summarize information
about your usage and combine it with that of others to learn about the use of
Sahaj Retail Limited products to help us develop new products and services.
This information is collected in such a way that it can not
be used to identify an individual.
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We retain copies of
your completed and filed tax returns in accordance with Sahaj Retail Limited’s
Records and Information Management Policy. This information may also be used to
perform analysis relating to your claims under our guarantees, or to provide
you with a copy of your returns for your convenience and record.
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We may use service
companies on our behalf to perform services for you but these companies are not
allowed to use your information for their own purposes and out
side of this policy.
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We may access and/or
disclose your information if it is necessary to comply with the law or legal
process, to protect or defend Sahaj Retail Limited. For example, we may be
required to cooperate and/or assist with any Government Regulators or law
enforcement action such as a court order, seizure, subpoena or search warrant.
Sahaj Retail Limited works to protect your personal information and tax return information from loss, misuse or unauthorized alteration by using industry recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain electronic and procedural safeguards of all tax return information. We use both internal and external resources to review our security procedures. Whenever we prompt you to transmit sensitive information, such as tax return or credit card information, we support the encryption of your information as it is transmitted to us. Our employees are trained to safeguard your information.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time for securing our services and your data. We shall post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including for certain services, email notification of Privacy Policy changes).
ERI Services for e-Filing
When you are in the process of e-Filing your Income Tax Return, Sahaj Retail Limited may request information on your behalf only in order to provide e-Filing services to you.
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Addition of you as a Client of the
E-Return Intermediary
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Retrieval of ITR information using
E-Return Intermediary web services
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E-Filing access of your ITR
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Other additional web services as
provided to E-Return Intermediaries
Terms and Conditions
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In order to use the
Services, you must first agree to the Terms. You may not use the Services if
you do not accept the Terms.
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You accept the Terms
by creating an account for services at any Sahaj Retail Limited website.
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You may not use the
Services and may not accept the Terms if (a) you are not of legal age to form a
binding contract with Sahaj Retail Limited, or (b) you are not a resident of India.
Provision of the Services by Sahaj Retail Limited
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Sahaj Retail Limited is
constantly innovating in order to provide the best possible experience for its
users. You acknowledge and agree that the form and nature of the Services which
Sahaj Retail Limited provides may change from time to time without prior notice
to you.
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As part of this
continuing innovation, you acknowledge and agree that Sahaj Retail Limited may
stop (permanently or temporarily) providing the Services (or any features
within the Services) to you or to users generally at Sahaj Retail Limited's
sole discretion, without prior notice to you. You may stop using the Services
at any time. You do not need to specifically inform Sahaj Retail Limited when
you stop using the Services.
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You acknowledge and
agree that if Sahaj Retail Limited disables access to your account, you may be
prevented from accessing the Services, your account details or any files or
other content which is contained in your account.
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You agree to allow us
to add you as a client on the Income Tax Department web services to submit ITR,
retrieve ITR-V, refund status, 26AS, etc.
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You acknowledge and
agree that while Sahaj Retail Limited may not currently have set a fixed upper
limit on the number of transmissions you may send or receive through the
Services or on the amount of storage space used for the provision of any
Service, such fixed upper limits may be set by Sahaj Retail Limited at any
time, at Sahaj Retail Limited’s discretion. Use of the Services
by you
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In order to prepare
your return, to file your return, to provide advice about tax matters, and/or
to provide an audit defense service, you will need to provide information about
your income, deductions, credits, dependents, etc. Collectively, this
information is known as tax return information. In order to use Sahaj Retail
Limited Services, you will need to provide your tax return information. You
agree that any information you give to Sahaj Retail Limited shall always be
accurate, correct, up to date and believed to be true.
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You agree to use the
Services only for purposes that are permitted by (a) the Terms and (b) any
applicable law, regulation or generally accepted
practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from India).
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You agree not to
access or attempt to access any of the Services by any means other than through
the interface that is provided by Sahaj Retail Limited, unless you have been
specifically allowed to do so in a separate agreement with Sahaj Retail
Limited. You specifically agree not to access or attempt to access any of the
Services through any automated means (including use of scripts or web crawlers)
and shall ensure that you comply with the instructions set out in any
robots.txt file present on the Services.
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You agree that you
will not engage in any activity that interferes with or disrupts the Services
(or the servers and networks which are connected to the Services).
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Unless you have been
specifically permitted to do so in a separate agreement with Sahaj Retail
Limited, you agree that you shall not reproduce, duplicate, copy, sell, trade
or resell the Services for any purpose.
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You agree that you
are solely responsible for (and that Sahaj Retail Limited has no responsibility
to you or to any third party for) any breach of your obligations under the
Terms and for the consequences (including any loss or damage which Sahaj Retail
Limited may suffer) of any such breach.
If you file tax returns for another individual, you should be doing so with the consensus of that individual after fully understanding the implications of this action. Sahaj Retail Limited will not be held responsible if you are doing this without the knowledge / consensus of that person concerned.
Your passwords and account security
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You agree and
understand that you are responsible for maintaining the confidentiality of
passwords associated with any account you use to access the Services.
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Accordingly, you
agree that you shall be solely responsible to Sahaj Retail Limited for all
activities that occur under your account.
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If you become aware
of any unauthorized use of your password or of your account, you agree to
notify Sahaj Retail Limited immediately
Privacy and your personal information
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For information about
Sahaj Retail Limited’s data protection practices, please read Sahaj Retail Limited’s privacy policy at https://sahajcorporate.com This policy explains how Sahaj Retail Limited
treats your personal information, and protects your privacy, when you use the Services.
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You agree to the use
of your data in accordance with Sahaj Retail Limited’s privacy policies.
Sahaj Retail Limited takes great care in ensuring the correctness of your Income Tax Return. There are strong test suites and professionals (internal and third party) who work hard on ensuring the correctness of Sahaj Retail Limited software. However, Sahaj Retail Limited provides no guarantee or warranty on the correctness of your Income Tax Return. You are required to review your Income Tax Return for ensuring correctness. You will not hold Sahaj Retail Limited responsible for any issue that arises from incorrect Income Tax Return filing.
Refunds & Cancellation
1.
Questions about
refunds and cancellations should be addressed to sujit.buduk@sahaj.co.in & sudarsan.guhasarkar@sahaj.co.in
2.
For self e-Filing
plans, you can cancel your payment or request a refund of an e-Filing credit
before the credit has been used for an e-Filing attempt. After an e-Filing
attempt, no refund shall be made.
3.
For Assisted Plans,
you can cancel your payment or request a refund before the expert assigned has
commenced working on your case.
4.
As per RBI
guidelines, in any
Refund cases should
be initiated within
T+4 (where T is the transaction date) after that we can not
process through our Payment Gateway